Terms of service

These terms govern your use of the Frescoa proxy service, API, website and dashboard (the "Service"). By creating an account or using the Service you agree to them. If you use the Service on behalf of an organisation, you confirm you are authorised to bind it.

1. The Service

Frescoa routes your HTTP and HTTPS requests through servers in countries you select. We aim for high availability but the Service is provided on an "as is" and "as available" basis. Country availability, IP addresses and infrastructure may change.

2. Accounts and API keys

• You must provide accurate registration information and keep it up to date.
• You are responsible for all activity under your account and API keys. Keep keys secret and revoke any key you believe is compromised.
• We may require additional verification of your identity or intended use before granting or continuing access.

3. Acceptable use

Your use must comply with our Acceptable Use Policy, which forms part of these terms, and with all laws applicable to you and to the destinations you access.

4. Plans, usage and payment

• Usage is metered in decimal gigabytes (1 GB = 1,000,000,000 bytes) of data uploaded and downloaded through the Service. Our metering records are authoritative for billing.
• Paid plans are billed in advance each month; opted-in overage is billed in arrears. Fees are exclusive of applicable taxes.
• Payments are processed by a third-party merchant of record. Unpaid amounts may lead to suspension.
• Unused allowance does not roll over. Fees are non-refundable except where required by law.

5. Suspension and termination

We may suspend or terminate access immediately, without refund, if we reasonably believe you have breached these terms or the Acceptable Use Policy, if your use creates security or legal risk, or if required by law. You may close your account at any time.

6. Data and privacy

We process connection metadata and account data as described in our Privacy Policy. We do not decrypt HTTPS traffic or store request contents.

7. Disclaimers and liability

To the maximum extent permitted by law, we disclaim all implied warranties, and our aggregate liability arising from the Service is limited to the fees you paid us in the three months preceding the claim. We are not liable for indirect, incidental or consequential losses, or for the content of third-party websites accessed through the Service.

8. Indemnity

You will indemnify us against claims arising from your use of the Service in breach of these terms or applicable law.

9. Changes

We may update these terms. Material changes will be notified by email or in the dashboard at least 14 days before they take effect.

10. Contact

Questions: support@frescoa.com. Abuse: frescoa.com/abuse.